My Galaxy S7 almost burned down my house and Samsung say it's my fault.

Hey guys,

Wanted to share case that had happend to me and see if I can get some advice on what to do.

I am the owner of a Samsung Galaxy S7 phone. To make a long story short, one night I was charging my phone and when I woke up I smelled burnt plastic, the cord has become attached to the phone due to melting and when I forcefully detached it's from my phone I noticed the charging port was completely physically fried. The phone was on when I was charging but it had turned off and when I turned it back on there was a warning message saying the phone was shut down as a safety precaution due to over heating.

I have sent the phone to the local HQ of samsung in my country, they examined the phone and detrmined that there was an "oily substance" in the phone that caused it to overheat and nearly catch fire - and that this oily substance - was put there by the user - and therefor it is my fault as this is a "user error".

Samsung refuses to extend any information or images regarding this mysterious "oily substance" nor do they agree to share what type of substance it was and whether this substance exists in any of the device's hardware.

I'm left astonished with absolutely no service in a case that could have brought down my entire house with a fire. I've insisted that samsung checks this again - they sent the phone to their lab in korea (well done on that) - and came back with the *exact* same answer. The only option they are giving me is to pay for the phone getting fixed and provide zero service or compensation.

Anyone have experience dealing with them in such a case, or heard of something similar? Thanks!

Please retweet: https://mobile.twitter.com/AvinoamOltchik/status/1112039567954186240



Submitted March 30, 2019 at 04:39PM by AvinoamOltchik https://ift.tt/2U8u5SO https://ift.tt/eA8V8J

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